Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. RETURN OPTION IS FOR KLARNA MERCHANT ONLY! THIS DOES NOT APPLY FOR CUSTOMERS PAYING THROUGH OTHER MERCHANT SERVICES.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. THIS APPLIES FOR KLARNA MERCHANT ONLY

To start a return, you can contact us at vividaebae@gmail.com. Please note that returns will need to be sent to the following address: [20 w 25th st suit1] Baltimore md 21218.

If your return is accepted, we’ll send   instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at vividaebae@gmail.com. allow 72 hours to receive a response.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
USED items cannot be returned, Hair that has been colored, Cut, or used in sewing, or wigs. Other items, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds (KLARNA CUSTOMERS ONLY)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vividaebae@gmail.com.